Returns & Exchanges

What Can Be Returned?

• All jewelry items in original condition
• Items must be unworn and not damaged
• Original packaging and documentation required
• All tags and labels must be intact

What Cannot Be Returned?

• Custom or personalized pieces (unless defective)
• Items showing signs of wear or damage
• Items purchased on final sale or clearance
• Items returned after 30 days

How to Return an Item

1. 1.Contact our customer service team at [email protected] with your order number and reason for return.
2. 2.We'll provide you with a prepaid return shipping label and detailed instructions.
3. 3.Pack the item securely in original packaging and attach the return label.
4. 4.Drop off at your nearest shipping location. We recommend insured shipping.
5. 5.Once we receive and inspect your item, we'll process your refund within 5-7 business days.

Exchange Policy

You can exchange items within 30 days of purchase for a different size, color, or design. Here's how:

• Contact us with your exchange request and item details
• If the new item costs more, you'll pay the difference
• If the new item costs less, we'll refund the difference
• We'll provide a prepaid return label for the original item

Defective Items

If you receive a defective item due to a manufacturing error, we'll replace it or issue a full refund at no cost to you. This includes:

• Broken clasps, hinges, or settings
• Loose or missing stones
• Poor craftsmanship or finishing
• Material defects or discoloration